Last updated: September 2026
When you create an account, place an order, or contact us, we collect the information you provide directly, including:
• Full name, email address, and phone number
• Shipping address and delivery location
• Order history and items purchased
• Payment method selected, and — if you pay via eSewa, Khalti, or bank transfer — the payment confirmation screenshot you upload
If you check out as a guest, we still collect the same order and contact details, but we don't require you to create a password or account.
For online payments, we ask you to upload a screenshot confirming your transfer. This image is stored securely on our server and used only to verify your payment before we process your order. It is visible only to store administrators and is never shared publicly or with third parties beyond what's needed to confirm your payment.
We use the information you provide to:
• Process and deliver your orders
• Verify payments and prevent fraud
• Send order confirmations, delivery updates, and tracking links
• Respond to your questions or support requests
• Improve our products, categories, and site experience
We do not sell your personal information to third parties.
We use a small number of cookies to keep your shopping cart working — including a cookie that lets guest shoppers' carts persist even if they close their browser and come back later. We also use your browser session to keep you logged in if you have an account. These cookies are essential to the site functioning and don't track you across other websites.
We share order and delivery details only with parties directly involved in fulfilling your order, such as delivery personnel who need your address and phone number to complete delivery. We do not share your data with advertisers or unrelated third parties.
Your information is stored on secure servers with password-protected access limited to store administrators. Passwords are encrypted and never stored in plain text. While we take reasonable steps to protect your data, no online system can be guaranteed 100% secure.
You can request to view, update, or delete the personal information we hold about you at any time by contacting us. If you have an account, you can update your name, phone number, and password directly from your account page.
We may update this policy from time to time as our practices change. The "Last updated" date at the top of this page reflects the most recent revision.
If you have questions about this Privacy Policy or how your data is handled, contact us at info@chasmagharnepal.com or visit our Contact page.
